CIELO INSTITUTE – DIGITAL PRODUCTS REFUND POLICY

DIGITAL PRODUCTS

All products sold through Cielo Institute are digital downloads.

Due to the digital nature of these products, all sales are final and non-refundable once a purchase has been completed and access to the digital content has been provided.

NON-REFUNDABLE PURCHASES

Refunds will not be provided for:

• Change of mind

• Accidental purchases

• Failure to read the product description before purchase

• Purchasing the wrong product

• Dissatisfaction after downloading or accessing the product

• Failure to download files within the available access period

• Lack of use of the purchased product

TECHNICAL ISSUES

If you experience a genuine technical issue that prevents access to your purchased files, please contact us.

We will make reasonable efforts to assist you in accessing your purchase or provide a replacement download where appropriate.

DIGITAL CONTENT POLICY

By purchasing digital products from Cielo Institute, you acknowledge and agree that:

• The products are delivered digitally

• No physical items will be shipped

• Digital products cannot be returned

• Access to purchased content constitutes fulfillment of the order

CONTACT US

If you experience any issues accessing your purchase, please contact us using the contact information provided on our website, and we will be happy to assist you.